How Mailio protects you from sending spam?
Mailio is a permission-based only email-marketing tool that follows the strictest permission-based philosophies:
- Communication - Your Mailio registration page // landing page already states why you are collecting the site visitor's email address, how you plan to use their address, and that you are following the embedded privacy policy. Additionally, by accepting our Mailio Contract you have agreed to use only permission-based lists and never to sell or rent your lists.
- Verification - Mailio automatically sends all of your new contacts an email confirming their interest in receiving emails from you. Additionally, if your contact changes his or her interests or unsubscribes, Mailio automatically sends an email confirmation.
- Unsubscribe - Every email generated from Mailio contains an unsubscribe link which allows your contacts to opt-out of future emails and automatically updates your contact lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
- Identification - Your email header information is correct because it is pre-set for you by Mailio. Your email's "From" address is verified and already accurately identifies you as the sender.
- Domain Keys – Domain key is implemented for each client.
How do you know that you might be sending SPAM:
- You purchased or rented a list
- You are sending to general addresses such as: sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
- You are mailing to anyone who has not agreed to receive email from you.
- You have falsified your originating address or transmission path information.
- You have used a third party email address or domain name without their permission.
- Your subject line contains false or misleading information.
If you have answered YES to ANY of the above questions you will likely be labeled a SPAMMER. STOP doing it!
For more information visit The Coalition Against Unsolicited Email (www.cauce.org) or contact Mailio Customer Support (contact@mailio.ro)
Email Abuse Policy - Reporting Email/SPAM Abuse
What is the "Report Abuse" support?
Every email that goes out includes a "Report Abuse" support that email recepients can click on and report the email as SPAM. This is phrased like this: "Any unsolicited e-mail received from can be reported as abuse to abuse@mailio.ro with the subject: e-mail abuse". This is done to pro-actively measure and find out, in advance, when a large percentage of users report emails coming from you as SPAM.
What happens if users report my email invitations and other emails that I send as SPAM and report it as abuse?
We do not take any action as long as your abuse reporting rate is within 5% of the threshold rate. The threshold is calculated daily and is an average abuse reporting rate across all our clients. The threshold rate is not a fixed number but a moving average across all of our clients.
Can I disable the "Report Abuse" support?
No - If you wish to send out email using our systems, it is mandatory that you abide by CAN-SPAM laws. As part of our effort to pro-actively monitor email abuse, we include a "Report Abuse" link with all emails that go out. We can thus find out automatically which users have an excessive complaint rate as compared to the rest.
I would like to send out emails as someone else - I would like to mask my identity. Can I do this?
No - It is illegal (CAN-SPAM Act 2003) to send out bulk email with incorrect or misleading identifying information. It is also against the Mailio Contract.
Can I find out who has reported my emails as abuse?
No - To protect the anonymity and privacy of the recipients we will not divulge the identities of the users who report abuse.
Can I be incorrectly marked by a malicious user who reports abuse multiple times for the same email?
No - Each email can only be reported as abuse once - Our system will not accept abuse complaints more than once for the same email.
Prohibited Content and Commerce Statement
Mailio prohibits the use of the services by any company or site that engages in any of the following:
- Provides, sells or offers to sell the following products or content (or services related to the same): pornography; escort services; illegal goods; illegal drugs; illegal drug contraband; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons;
- Provides, sells, or offers to sell or rent any mailing list;
- Displays material that exploits children, or otherwise exploits children under 18 years of age;
- Posts or discloses any personally identifying information or private information about children without their consent (or their parents consent in case of a minor);
- Provides material that is grossly offensive, including blatant expressions of bigotry, prejudice, racism, hatred or excessive profanity or post any obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable content;
- Sells or promotes any products or services that are unlawful in the location at which the content is posted or received;
- Introduces viruses, worms, harmful code and/or Trojan horses on the Internet;
- Promotes, solicits or participates in pyramid schemes;
- Engages in any libelous, defamatory, scandalous, threatening, harassing activity;
- Posts any content that advocates, promotes or otherwise encourages violence against any governments, organizations, groups or individuals or which provides instruction, information or assistance in causing or carrying out such violence.
Mailio reserves the right to prohibit the use of its services by any company or site at its sole discretion.
REMEMBER: sending unsolicited commercial email is FORBIDDEN. See our Mailio Contract for more details.
For more information please contact our consultants.